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Speech Based Interactive Voice Response Software Market in India - Industry Outlook and Forecast 2020-2026

Speech Based Interactive Voice Response Software Market in India - Industry Outlook and Forecast 2020-2026

Interactive Voice Response (IVR) is an automated telephony system technology that interacts with the callers, gathers the required information and routes the calls to the particular appropriate recipient.
With the modern, sophisticated IVR systems, you can gather the input and responses through spoken words with the voice recognition. Conversations are either pre-recorded or generated audio which assists, directs, or guides customers automatically without a live operator.
Within these interactions, clients can communicate by using either the touch-tone keypad selection or voice telephone input. The responses take the form of voice, call- back or any other related media.
IVR software enables an organization to use prerecorded greetings or menu options that a customer can access through a phone keypad. Advanced IVR systems may include speech recognition software to enable a customer to communicate with a computer. Many companies have augmented or replaced IVR systems with automated speech recognition technologies that enable callers to speak their requests instead of punching numbers into their phones. These voice recognition systems can frustrate callers if the system doesn't recognize a caller's questions.

This report contains market size and forecasts of Speech Based Interactive Voice Response Software in India, including the following market information:
India Speech Based Interactive Voice Response Software Market Revenue, 2015-2020, 2021-2026, ($ millions)
Top Five Competitors in India Speech Based Interactive Voice Response Software Market 2019 (%)
The global Speech Based Interactive Voice Response Software market was valued at 1635.2 million in 2019 and is projected to reach US$ 2534.6 million by 2026, at a CAGR of 11.6% during the forecast period. While the Speech Based Interactive Voice Response Software market size in India was US$ XX million in 2019, and it is expected to reach US$ XX million by the end of 2026, with a CAGR of XX% during 2020-2026.
COVID-19 pandemic has big impact on Speech Based Interactive Voice Response Software businesses, with lots of challenges and uncertainty faced by many players of Speech Based Interactive Voice Response Software in India. This report also analyses and evaluates the COVID-19 impact on Speech Based Interactive Voice Response Software market size in 2020 and the next few years in India
Total Market by Segment:
India Speech Based Interactive Voice Response Software Market, By Type, 2015-2020, 2021-2026 ($ millions)
India Speech Based Interactive Voice Response Software Market Segment Percentages, By Type, 2019 (%)
Cloud-based
On Premise

India Speech Based Interactive Voice Response Software Market, By Application, 2015-2020, 2021-2026 ($ millions)
India Speech Based Interactive Voice Response Software Market Segment Percentages, By Application, 2019 (%)
Large Enterprise
Medium Enterprise
Small Enterprise

Competitor Analysis
The report also provides analysis of leading market participants including:
Total Speech Based Interactive Voice Response Software Market Competitors Revenues in India, by Players 2015-2020 (Estimated), ($ millions)
Total Speech Based Interactive Voice Response Software Market Competitors Revenues Share in India, by Players 2019 (%)
Further, the report presents profiles of competitors in the market, including the following:
8X8, Inc. (US)
Nuance Communications, Inc. (US)
Convergys Corporation (US)
Avaya Inc. (US)
Cisco Systems, Inc. (US)
Connect First (US)
West Corporation (US)
Genesys Telecommunication Laboratories, Inc. (US)
Verizon Communications Inc. (US)
IVR Lab (US)
Aspect Software Parent Inc. (US)
24/7 Customer, Inc. (US)
InContact Inc. (US)
NewVoiceMedia (UK)
1 Introduction to Research & Analysis Reports
1.1 Speech Based Interactive Voice Response Software Market Definition
1.2 Market Segments
1.2.1 Segment by Type
1.2.2 Segment by Application
1.3 COVID-19 Impact: India Speech Based Interactive Voice Response Software Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats

2 India Speech Based Interactive Voice Response Software Overall Market Size
2.1 India Speech Based Interactive Voice Response Software Market Size: 2020 VS 2026
2.2 India Speech Based Interactive Voice Response Software Revenue, Prospects & Forecasts: 2015-2026

3 Company Landscape
3.1 Top Speech Based Interactive Voice Response Software Players in India (including Foreign and Local Companies)
3.2 Top India Speech Based Interactive Voice Response Software Companies Ranked by Revenue
3.3 India Speech Based Interactive Voice Response Software Revenue by Companies (including Foreign and Local Companies)
3.4 Top 3 and Top 5 Speech Based Interactive Voice Response Software Companies in India, by Revenue in 2019
3.5 India Manufacturers Speech Based Interactive Voice Response Software Product Type
3.6 Tier 1, Tier 2 and Tier 3 Speech Based Interactive Voice Response Software Players in India
3.6.1 List of India Tier 1 Speech Based Interactive Voice Response Software Companies
3.6.2 List of India Tier 2 and Tier 3 Speech Based Interactive Voice Response Software Companies

4 Sights by Product
4.1 Overview
4.1.1 By Type - India Speech Based Interactive Voice Response Software Market Size Markets, 2020 & 2026
4.1.2 Cloud-based
4.1.3 On Premise
4.2 By Type - India Speech Based Interactive Voice Response Software Revenue & Forecasts
4.2.1 By Type - India Speech Based Interactive Voice Response Software Revenue, 2015-2020
4.2.2 By Type - India Speech Based Interactive Voice Response Software Revenue, 2021-2026
4.2.3 By Type - India Speech Based Interactive Voice Response Software Revenue Market Share, 2015-2026
5 Sights by Application
5.1 Overview
5.1.1 By Application - India Speech Based Interactive Voice Response Software Market Size, 2020 & 2026
5.1.2 Large Enterprise
5.1.3 Medium Enterprise
5.1.4 Small Enterprise
5.2 By Application - India Speech Based Interactive Voice Response Software Revenue & Forecasts
5.2.1 By Application - India Speech Based Interactive Voice Response Software Revenue, 2015-2020
5.2.2 By Application - India Speech Based Interactive Voice Response Software Revenue, 2021-2026
5.2.3 By Application - India Speech Based Interactive Voice Response Software Revenue Market Share, 2015-2026
6 Players Profiles
6.1 8X8, Inc. (US)
6.1.1 8X8, Inc. (US) Corporate Summary
6.1.2 8X8, Inc. (US) Business Overview
6.1.3 8X8, Inc. (US) Speech Based Interactive Voice Response Software Major Product Offerings
6.1.4 8X8, Inc. (US) Revenue in India (2015-2020)
6.1.5 8X8, Inc. (US) Key News
6.2 Nuance Communications, Inc. (US)
6.2.1 Nuance Communications, Inc. (US) Corporate Summary
6.2.2 Nuance Communications, Inc. (US) Business Overview
6.2.3 Nuance Communications, Inc. (US) Speech Based Interactive Voice Response Software Major Product Offerings
6.2.4 Nuance Communications, Inc. (US) Revenue in India (2015-2020)
6.2.5 Nuance Communications, Inc. (US) Key News
6.3 Convergys Corporation (US)
6.3.1 Convergys Corporation (US) Corporate Summary
6.3.2 Convergys Corporation (US) Business Overview
6.3.3 Convergys Corporation (US) Speech Based Interactive Voice Response Software Major Product Offerings
6.3.4 Convergys Corporation (US) Revenue in India (2015-2020)
6.3.5 Convergys Corporation (US) Key News
6.4 Avaya Inc. (US)
6.4.1 Avaya Inc. (US) Corporate Summary
6.4.2 Avaya Inc. (US) Business Overview
6.4.3 Avaya Inc. (US) Speech Based Interactive Voice Response Software Major Product Offerings
6.4.4 Avaya Inc. (US) Revenue in India (2015-2020)
6.4.5 Avaya Inc. (US) Key News
6.5 Cisco Systems, Inc. (US)
6.5.1 Cisco Systems, Inc. (US) Corporate Summary
6.5.2 Cisco Systems, Inc. (US) Business Overview
6.5.3 Cisco Systems, Inc. (US) Speech Based Interactive Voice Response Software Major Product Offerings
6.5.4 Cisco Systems, Inc. (US) Revenue in India (2015-2020)
6.5.5 Cisco Systems, Inc. (US) Key News
6.6 Connect First (US)
6.6.1 Connect First (US) Corporate Summary
6.6.2 Connect First (US) Business Overview
6.6.3 Connect First (US) Speech Based Interactive Voice Response Software Major Product Offerings
6.6.4 Connect First (US) Revenue in India (2015-2020)
6.6.5 Connect First (US) Key News
6.7 West Corporation (US)
6.6.1 West Corporation (US) Corporate Summary
6.6.2 West Corporation (US) Business Overview
6.6.3 West Corporation (US) Speech Based Interactive Voice Response Software Major Product Offerings
6.4.4 West Corporation (US) Revenue in India (2015-2020)
6.7.5 West Corporation (US) Key News
6.8 Genesys Telecommunication Laboratories, Inc. (US)
6.8.1 Genesys Telecommunication Laboratories, Inc. (US) Corporate Summary
6.8.2 Genesys Telecommunication Laboratories, Inc. (US) Business Overview
6.8.3 Genesys Telecommunication Laboratories, Inc. (US) Speech Based Interactive Voice Response Software Major Product Offerings
6.8.4 Genesys Telecommunication Laboratories, Inc. (US) Revenue in India (2015-2020)
6.8.5 Genesys Telecommunication Laboratories, Inc. (US) Key News
6.9 Verizon Communications Inc. (US)
6.9.1 Verizon Communications Inc. (US) Corporate Summary
6.9.2 Verizon Communications Inc. (US) Business Overview
6.9.3 Verizon Communications Inc. (US) Speech Based Interactive Voice Response Software Major Product Offerings
6.9.4 Verizon Communications Inc. (US) Revenue in India (2015-2020)
6.9.5 Verizon Communications Inc. (US) Key News
6.10 IVR Lab (US)
6.10.1 IVR Lab (US) Corporate Summary
6.10.2 IVR Lab (US) Business Overview
6.10.3 IVR Lab (US) Speech Based Interactive Voice Response Software Major Product Offerings
6.10.4 IVR Lab (US) Revenue in India (2015-2020)
6.10.5 IVR Lab (US) Key News
6.11 Aspect Software Parent Inc. (US)
6.11.1 Aspect Software Parent Inc. (US) Corporate Summary
6.11.2 Aspect Software Parent Inc. (US) Speech Based Interactive Voice Response Software Business Overview
6.11.3 Aspect Software Parent Inc. (US) Speech Based Interactive Voice Response Software Major Product Offerings
6.11.4 Aspect Software Parent Inc. (US) Revenue in India (2015-2020)
6.11.5 Aspect Software Parent Inc. (US) Key News
6.12 24/7 Customer, Inc. (US)
6.12.1 24/7 Customer, Inc. (US) Corporate Summary
6.12.2 24/7 Customer, Inc. (US) Speech Based Interactive Voice Response Software Business Overview
6.12.3 24/7 Customer, Inc. (US) Speech Based Interactive Voice Response Software Major Product Offerings
6.12.4 24/7 Customer, Inc. (US) Revenue in India (2015-2020)
6.12.5 24/7 Customer, Inc. (US) Key News
6.13 InContact Inc. (US)
6.13.1 InContact Inc. (US) Corporate Summary
6.13.2 InContact Inc. (US) Speech Based Interactive Voice Response Software Business Overview
6.13.3 InContact Inc. (US) Speech Based Interactive Voice Response Software Major Product Offerings
6.13.4 InContact Inc. (US) Revenue in India (2015-2020)
6.13.5 InContact Inc. (US) Key News
6.14 NewVoiceMedia (UK)
6.14.1 NewVoiceMedia (UK) Corporate Summary
6.14.2 NewVoiceMedia (UK) Speech Based Interactive Voice Response Software Business Overview
6.14.3 NewVoiceMedia (UK) Speech Based Interactive Voice Response Software Major Product Offerings
6.14.4 NewVoiceMedia (UK) Revenue in India (2015-2020)
6.14.5 NewVoiceMedia (UK) Key News
6.15 Five9, Inc. (US)
6.15.1 Five9, Inc. (US) Corporate Summary
6.15.2 Five9, Inc. (US) Speech Based Interactive Voice Response Software Business Overview
6.15.3 Five9, Inc. (US) Speech Based Interactive Voice Response Software Major Product Offerings
6.15.4 Five9, Inc. (US) Revenue in India (2015-2020)
6.15.5 Five9, Inc. (US) Key News

7 Key Market Trends & Influences 2021-2026
7.1 PESTLE Analysis for India Speech Based Interactive Voice Response Software Market
7.2 Market Opportunities & Trends
7.3 Market Drivers
7.4 Market Restraints

8 Conclusion

9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer
List of Tables
Table 1. Key Players of Speech Based Interactive Voice Response Software in India
Table 2. Top Players in India, Ranking by Revenue (2019)
Table 3. India Speech Based Interactive Voice Response Software Revenue by Companies, (US$, Mn), 2015-2020
Table 4. India Speech Based Interactive Voice Response Software Revenue Share by Companies, 2015-2020
Table 5. India Speech Based Interactive Voice Response Software Sales by Companies, (K Units), 2015-2020
Table 6. India Speech Based Interactive Voice Response Software Sales Share by Companies, 2015-2020
Table 7. Key Manufacturers Speech Based Interactive Voice Response Software Price (2015-2020) (US$/Unit)
Table 8. India Manufacturers Speech Based Interactive Voice Response Software Product Type
Table 9. List of India Tier 1 Speech Based Interactive Voice Response Software Companies, Revenue (US$, Mn) in 2019 and Market Share
Table 10. List of India Tier 2 and Tier 3 Speech Based Interactive Voice Response Software Companies, Revenue (US$, Mn) in 2019 and Market Share
Table 11. By Type - Speech Based Interactive Voice Response Software Revenue in India (US$, Mn), 2015-2020
Table 12. By Type - Speech Based Interactive Voice Response Software Revenue in India (US$, Mn), 2021-2026
Table 13. By Type - Speech Based Interactive Voice Response Software Sales in India (K Units), 2015-2020
Table 14. By Type - Speech Based Interactive Voice Response Software Sales in India (K Units), 2021-2026
Table 15. By Application - Speech Based Interactive Voice Response Software Revenue in India, (US$, Mn), 2015-2020
Table 16. By Application - Speech Based Interactive Voice Response Software Revenue in India, (US$, Mn), 2021-2026
Table 17. By Application - Speech Based Interactive Voice Response Software Sales in India, (K Units), 2015-2020
Table 18. By Application - Speech Based Interactive Voice Response Software Sales in India, (K Units), 2021-2026
Table 19. 8X8, Inc. (US) Corporate Summary
Table 20. 8X8, Inc. (US) Speech Based Interactive Voice Response Software Product Offerings
Table 21. 8X8, Inc. (US) Speech Based Interactive Voice Response Software Revenue (US$, Mn), (2015-2020)
Table 22. Nuance Communications, Inc. (US) Corporate Summary
Table 23. Nuance Communications, Inc. (US) Speech Based Interactive Voice Response Software Product Offerings
Table 24. Nuance Communications, Inc. (US) Speech Based Interactive Voice Response Software Revenue (US$, Mn), (2015-2020)
Table 25. Convergys Corporation (US) Corporate Summary
Table 26. Convergys Corporation (US) Speech Based Interactive Voice Response Software Product Offerings
Table 27. Convergys Corporation (US) Speech Based Interactive Voice Response Software Revenue (US$, Mn), (2015-2020)
Table 28. Avaya Inc. (US) Corporate Summary
Table 29. Avaya Inc. (US) Speech Based Interactive Voice Response Software Product Offerings
Table 30. Avaya Inc. (US) Speech Based Interactive Voice Response Software Revenue (US$, Mn), (2015-2020)
Table 31. Cisco Systems, Inc. (US) Corporate Summary
Table 32. Cisco Systems, Inc. (US) Speech Based Interactive Voice Response Software Product Offerings
Table 33. Cisco Systems, Inc. (US) Speech Based Interactive Voice Response Software Revenue (US$, Mn), (2015-2020)
Table 34. Connect First (US) Corporate Summary
Table 35. Connect First (US) Speech Based Interactive Voice Response Software Product Offerings
Table 36. Connect First (US) Speech Based Interactive Voice Response Software Revenue (US$, Mn), (2015-2020)
Table 37. West Corporation (US) Corporate Summary
Table 38. West Corporation (US) Speech Based Interactive Voice Response Software Product Offerings
Table 39. West Corporation (US) Speech Based Interactive Voice Response Software Revenue (US$, Mn), (2015-2020)
Table 40. Genesys Telecommunication Laboratories, Inc. (US) Corporate Summary
Table 41. Genesys Telecommunication Laboratories, Inc. (US) Speech Based Interactive Voice Response Software Product Offerings
Table 42. Genesys Telecommunication Laboratories, Inc. (US) Speech Based Interactive Voice Response Software Revenue (US$, Mn), (2015-2020)
Table 43. Verizon Communications Inc. (US) Corporate Summary
Table 44. Verizon Communications Inc. (US) Speech Based Interactive Voice Response Software Product Offerings
Table 45. Verizon Communications Inc. (US) Speech Based Interactive Voice Response Software Revenue (US$, Mn), (2015-2020)
Table 46. IVR Lab (US) Corporate Summary
Table 47. IVR Lab (US) Speech Based Interactive Voice Response Software Product Offerings
Table 48. IVR Lab (US) Speech Based Interactive Voice Response Software Revenue (US$, Mn), (2015-2020)
Table 49. Aspect Software Parent Inc. (US) Corporate Summary
Table 50. Aspect Software Parent Inc. (US) Speech Based Interactive Voice Response Software Product Offerings
Table 51. Aspect Software Parent Inc. (US) Speech Based Interactive Voice Response Software Revenue (US$, Mn), (2015-2020)
Table 52. 24/7 Customer, Inc. (US) Corporate Summary
Table 53. 24/7 Customer, Inc. (US) Speech Based Interactive Voice Response Software Product Offerings
Table 54. 24/7 Customer, Inc. (US) Speech Based Interactive Voice Response Software Revenue (US$, Mn), (2015-2020)
Table 55. InContact Inc. (US) Corporate Summary
Table 56. InContact Inc. (US) Speech Based Interactive Voice Response Software Product Offerings
Table 57. InContact Inc. (US) Speech Based Interactive Voice Response Software Revenue (US$, Mn), (2015-2020)
Table 58. NewVoiceMedia (UK) Corporate Summary
Table 59. NewVoiceMedia (UK) Speech Based Interactive Voice Response Software Product Offerings
Table 60. NewVoiceMedia (UK) Speech Based Interactive Voice Response Software Revenue (US$, Mn), (2015-2020)
Table 61. Five9, Inc. (US) Corporate Summary
Table 62. Five9, Inc. (US) Speech Based Interactive Voice Response Software Product Offerings
Table 63. Five9, Inc. (US) Speech Based Interactive Voice Response Software Revenue (US$, Mn), (2015-2020)
List of Figures
Figure 1. Speech Based Interactive Voice Response Software Segment by Type
Figure 2. Speech Based Interactive Voice Response Software Segment by Application
Figure 3. India Speech Based Interactive Voice Response Software Market Overview: 2020
Figure 4. Key Caveats
Figure 5. Speech Based Interactive Voice Response Software Market Size in India, (US$, Mn): 2020 VS 2026
Figure 6. India Speech Based Interactive Voice Response Software Revenue, 2015-2026 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by Speech Based Interactive Voice Response Software Revenue in 2019
Figure 8. By Type - India Speech Based Interactive Voice Response Software Incremental Growth, (US$, Mn), 2015-2026
Figure 9. By Type - India Speech Based Interactive Voice Response Software Market Share, 2015-2026
Figure 10. By Application - Speech Based Interactive Voice Response Software Revenue in India (US$, Mn), 2020 & 2026
Figure 11. By Application - India Speech Based Interactive Voice Response Software Market Share, 2015-2026
Figure 12. PEST Analysis for India Speech Based Interactive Voice Response Software Market in 2020
Figure 13. Speech Based Interactive Voice Response Software Market Opportunities & Trends in India
Figure 14. Speech Based Interactive Voice Response Software Market Drivers in India

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